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Towards new museum services: developing B2B Services for Finland's New Museum of Architecture and Design by Identifying Customer Expectations
(2024)
Finland's New Museum of architecture and design is currently being planned for Helsinki. The museum's international, open design competition is running from April 2024, and the competition winner will be announced in ...
Digital Physiotherapy. Development of the new service.
(2022)
supports the idea that digital physiotherapy is not inferior to traditional physiotherapy in terms of compliance, delivery of exercise guidelines, and effectiveness. During the project, methods of service design and business model generation were used. As a...
Nudging the Human Resources service quality perception status quo in Cargotec
(2022)
perception and how to nudge the status quo. Thesis case company is Cargotec, and the organization unit Cargotec Business Services (CBS). The service quality perception was measured from the CBS Human Resources services. The theoretical framework is based...
How to design successful (customer) experiences in the travel industry
(2022)
Nowadays, amongst service businesses human-centricity and designing great customer experiences have become fundamental topics to retain customers and maintain competitive advantage in the market. These are particularly relevant also in the travel...
Enhancing User-Centricity in Digital Service Development
(2021)
tutkimuksessa keskitytään siten sekä toimaksiantajan ennalta määrittelemän tehtävän, eli uuden business-to-business -tuotteen pääkäyttäjäportaalin suunnitteluun, sekä suunnittelu- ja tutkimusprosessin tarkasteluun yleisemmällä tasolla. Tutkimus perustuu pääosin...
Timespace on their OurBalance product. The empirical study focuses both on designing a suitable solution for the main administrator portal of the new business-to-business product, as well as on examining the design and research process on a more general...
Timespace on their OurBalance product. The empirical study focuses both on designing a suitable solution for the main administrator portal of the new business-to-business product, as well as on examining the design and research process on a more general...
Understanding of Customers’ Competencies and Resources as a Base for Innovation of Inclusive Digital Social Services
(2021)
The purpose of this research-oriented development work was to develop a model to identify and utilize the customers’ own and external competencies and resources as a base for social innovation. The objective was to provide ...
Identifying Capabilities to Enhance Co-creation and Participation in Service Development
(2021)
By now both co-creation and participation are well known concepts in organisations. The increasing complexity of services has made organisations aware of the necessity to apply co-creation in their service development ...



